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We will provide you with a full refund within 90 days of your invoice. If you are not happy with the Product, please contact us at customerservice@WestMartinLongevity.com. Please have ready your name and or email address as used when placing your order. We will process a refund within 1-5 business days of receipt of your return. Please follow the return instructions below. Our mission is to provide the highest quality nutritional supplements based on cutting edge research and ingredients to create happy customers who want to live a longer, healthier and more energetic lifestyle.

If our products do not meet your expectations, we offer a 100% money back guarantee when you return your purchase within 90 days of ordering (less shipping fees). We are here to help YOU!

HOW TO RETURN YOUR ORDER 

If you need further assistance, you can reach us by: Calling West Martin Longevity customer service at 1-844-835-6848 (Hours of Operation 9am ET – 9pm ET) Or by emailing us at customerservice@WestMartinLongevity.com

Please return your bottles to: 

West Martin Longevity
Attn: Returns Department
832 Pepperwood St. Colton, CA 92324

Terms and Conditions

Thank you for visiting WestMartinLongevity.com Website. By using our site, you agree to be bound by these Terms of Use. If you do not agree to the terms and conditions contained in these Terms of Use, you may not access or otherwise use the Website. Our Website and its terms and conditions are subject to change without notice. Use of our Website shall be deemed your notification and acceptance of these changes.

INFORMATION ON OUR SITE

Information on the Website is provided for informational purposes only and is not intended as a substitute for the advice provided by your physician or other healthcare professional or any information contained on or in any product label or packaging. You should not use the information on the Website to diagnose or treat any health problem or disease. You should always consult with a healthcare professional before taking any medication or nutritional, herbal or homeopathic supplement, or before starting any health-related lifestyle change or exercise program. Information provided on the Website and the use of any products or services purchased from our Website by you DOES NOT create a doctor-patient relationship between you and any of the physicians or healthcare professionals affiliated with our Website.

Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease.

COPYRIGHT AND TRADEMARKS

All product content and images are property of WestMartinLongevity.com unless otherwise noted.

Our Website and promotional materials (collectively “Content”) are protected by copyrights, trademarks, or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is copyrighted as a collective work under the United States copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. By posting content or reviews on our Website, you agree that we may use a single post without using your real name or any personally identifiable information in our promotional material at no charge to our Website.

Individual articles on the Website may not be reproduced or copied without specific permission. Any other use of Website material violates copyright, trademark and other laws. You may not sell or modify our Website material or reproduce, display, distribute, or otherwise use the Content in any way for commercial purpose, unless materials are provided specifically for that purpose through one of our affiliate programs.

You may not use any information from our Website to represent yourself as an agent of WestMartinLongevity.com.

USE OF OUR WEBSITE BY MINORS

Due to the nature of the internet, we cannot prohibit minors from visiting our Website. However, all purchases of goods or services on our Website must be made by adults 18 years of age or older, and all users who register with our Website must be 18 years of age or older or provide parental consent.

DISCLAIMERS

The Website is provided for your use on an “as is,” “as available” basis. We, along with our affiliates, officers, directors, employees, agents, third-party content providers, merchants, sponsors, licensors, or the like (collectively, “associates”), do not make any representations or warranties of any kind, express or implied, with respect to our Website or its Content, including, without limitation, the products, services or information offered or sold on or through our Website.

All information contained on our Website, including information relating to medical and health conditions, products and treatments, is for informational purposes only, and not as medical advice. Such information is often presented in summary or aggregate form and is not meant to be a substitute for the advice provided by your physician or other medical professional(s) or for any information contained on or in any product packaging or labels. You should not use the information contained on the Website for the diagnosis of a health problem or the prescription of medication.

Further, we explicitly disclaim any responsibility for any product or service or the accuracy, content or availability of information found on other websites that contain links to or from our Website. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party websites, and you hereby irrevocably waive any claim against us with respect to such websites.

Price and availability information on our Website is subject to change without notice.

DISCLAIMER OF LIABILITY

The Website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the Website, any information contained on the Website, or material and information transmitted over our system. In particular, neither the Website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

INDEMNITY

You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, agents, providers, merchants, sponsors, licensors and affiliates from and against all claims, actions, demands, judgments, losses and liabilities (including, without limitation, costs, expenses and attorneys’ fees) by you or any third-party resulting or arising, directly or indirectly, out of Content you submit, post to or transmit through our Website, your use of our Website, your connection to our Website, your violation of these Terms of Use, or your violation of any rights of another person.

PRIVACY

We respect your privacy in accordance with the terms of our Privacy Policy. We reserve the right to monitor our Website and to disclose any information recorded or posted on, submitted to, or transmitted through our Website to the extent that we, in our sole discretion, deem such disclosure necessary or appropriate to comply with any law, regulation, subpoena or government request, to operate our Website, or to protect our rights or property or the rights or property of our users. In addition, we are committed to protecting the privacy of children. The Website is not intended or designed to attract children under the age of 18.

SHIPPING AND HANDLING

In-stock items will be packaged and shipped from our fulfillment center within the next 2 business days. You will receive an email confirming that shipment and identifying the ship method used. Delivery time within the Continental United States is typically 7-10 days. Deliveries outside the United States are sent in conjunction with your standard postal service and can take up to 21 mailing days to arrive.

For products shipped internationally, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements. You are responsible for assuring that the product can be lawfully imported to the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we are not responsible for these charges. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

GENERAL INFORMATION

These Terms and Conditions constitute an agreement between you and WestMartinLongevity.com and govern the use of our Website. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the other provisions of these Terms and Conditions remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of our Websites or these Terms and Conditions must be filed within one year after such claim or cause of action arose or be forever barred. The section titles in the Terms and Conditions are for convenience only and have no legal or contractual effect.

Disclaimer:

The information and material provided on this site are for educational purposes only and any recommendations are not intended to replace the advice of your physician. You are encouraged to seek advice from a competent medical professional regarding the applicability of any recommendations with regard to your symptoms or condition. It is important that you do not reduce, change or discontinue any medication or treatment without consulting your physician first. The personal stories shared on this website are personal to the users and will not be typical of the results you will have if you follow the advice provided on this website.

The information and recommendations provided on this website have not been evaluated by the Food and Drug Administration and are provided for educational purposes only.

By enrolling in TeloVite.com’s Autoship Program, you are abiding by the following Autoship Terms and Conditions:

Autoship Account:

  • You must have a TeloVite.com account, a valid email address, and a credit card and/or debit card to participate in TeloVite.com’s Autoship Program.
  • By placing an Autoship order, whether via TeloVite.com, placing a telephone order through a TeloVite Customer Service Representative, fax, mail, or otherwise, you are bound by these TeloVite.com Autoship Terms and Conditions.

Autoship Order Placement:

  • By placing an Autoship order, you authorize TeloVite.com to automatically place and ship an order for your selected Autoship item(s), on a scheduled date determined by your order frequency selection on your initial Autoship order.

Autoship Order Final Order Amount:

Your Autoship order’s final total may vary due to changes in price, tax rates, Customs, duties fees, and/or shipping costs. Your order total will include:

  • Sales tax, if applicable, will be applied to each Autoship order.
  • Customs fees, if applicable, will be applied to each Autoship order shipped to Canada. Shipments to Canada are duty free, so there are no duty fees.
  • Shipping cost will be applied based on the shipping method you selected on your initial Autoship order, e.g.: if you selected 2nd-day shipping on your original order, this shipping method will be used for all subsequent Autoship orders. Your actual shipping cost will be the current rate, for your shipping method.

Autoship Order Payment:

  • By placing an Autoship order, you authorize TeloVite.com to charge the credit card you provided for subsequent Autoship orders until you cancel your Autoship order. Unless modified by you, the credit card you used to set up the initial Autoship order will be charged for subsequent orders. Subsequent orders will be charged the day the order is placed and forwarded to the warehouse for processing.
  • If your credit card is declined at the time of Autoship order placement, your order will not be placed;
  • Credit Card and Debit Card payment will be the only valid payment types accepted for Autoship order payment. Store Credit, Gift Certificates, Checks, PayPal, and Bill Me Later will not be accepted.
  • The items in an Autoship subscription are based on a customer’s current customer class price. This means that item prices are not locked in.

Autoship Order Notifications:

  • An Autoship order confirmation email will be sent after each Autoship order is processed and shipped. Once an Autoship order is scheduled, no emails will be sent before subsequent Autoship order shipments are processed.
  • At the time of ordering, any backordered item(s) on your Autoship order will be indicated on your order confirmation.

Autoship Order Backordered Items:

  • Any backordered Autoship order item(s) will be shipped as soon as they become available.
  • A backordered item will not affect the Autoship order schedule for the backordered item. Subsequent Autoship orders of that item will continue to be shipped according to the schedule you specified when you set up your initial Autoship order. 30, 60, or 120 day intervals will run from the date you set up the initial Autoship order, not from the date that an item was last shipped.

Manufacture Container Size Changes on Autoship Orders

  • Sometimes a manufacturer will modify the container size (for example, a manufacturer could increase the quantity from 30 to 60 capsules). In this case, your Autoship order’s quantity and possibly ordered item(s) will be automatically adjusted to retain the original order quantity. This new adjustment will continue unless you choose to cancel them.

Product Formula Changes on Autoship Orders

TeloVite.com is committed to providing the best quality and innovation. Our team is continually monitoring our product’s effectiveness; updates to the formula are made in the name of quality and improvement for what we believe is in the best interest of our customer. This may result in the manufacturer adjusting its formula (for example, a manufacturer could change the percentage of a product’s active ingredient from 5% to 7%). Each formula change could be different and TeloVite.com will take the following actions depending on the percentage change of active ingredients:

  • For formula modifications, your order will be automatically updated by replacing the existing item with the new formula item. You will NOT be notified separately of this formula change before subsequent Autoship orders are processed and shipped. This new formula product will continue on subsequent Autoship orders unless you choose to remove this item from your Autoship order.

Cancellation of Autoship Orders:

  • You may cancel your Autoship subscription by calling Customer Service at 844-835-6848 (U.S.) or (516) 699-8419 (International). You may modify or cancel your Autoship order at any time before the subsequent order is processed.
  • Canceling an Autoship order will stop all future shipments of that order.
  • Canceling an Autoship item will stop all future shipments of that item.
  • To resume your Autoship order after you cancelled it, you will need to create a new Autoship order.

Changing of Your Autoship Order:

  • Modifying subsequent Autoship orders is easy. Simply call Customer Service at 844-835-6848 (U.S.) or (516) 699-8419 (International). One of our Customer Service agents will be happy to change your autoship for you. You may modify your Autoship order at any time before the subsequent order is processed.

Acceptance of Autoship Terms and Conditions:

  • By placing an Autoship order, whether online at TeloVite.com, by placing a telephone order through a TeloVite Customer Service Representative, facsimile, by mail, or otherwise, you are agreeing to be bound by these TeloVite.com Autoship Terms and Conditions, as well as TeloVite.com’s general Terms and Conditions.

TeloVite.com reserves the right to update or revise these Autoship Terms and Conditions at any time. If TeloVite.com makes material changes to these Autoship Terms and Conditions, we will provide you notice on the website for 30 days. If you do not accept these Terms and Conditions or any changes proposed by TeloVite.com, your only remedy is to cancel your Autoship order(s). TeloVite.com reserves the right to modify or terminate this program at any time without prior notice.