Autoship

By enrolling in TeloVite.com’s Autoship Program, you are abiding by the following Autoship Terms and Conditions:

Autoship Account:

  • You must have a TeloVite.com account, a valid email address, and a credit card and/or debit card to participate in TeloVite.com’s Autoship Program.
  • By placing an Autoship order, whether via TeloVite.com, placing a telephone order through a TeloVite Customer Service Representative, fax, mail, or otherwise, you are bound by these TeloVite.com Autoship Terms and Conditions.

Autoship Order Placement:

  • By placing an Autoship order, you authorize TeloVite.com to automatically place and ship an order for your selected Autoship item(s), on a scheduled date determined by your order frequency selection on your initial Autoship order.

Autoship Order Final Order Amount:

Your Autoship order’s final total may vary due to changes in price, tax rates, Customs, duties fees, and/or shipping costs. Your order total will include:

  • Sales tax, if applicable, will be applied to each Autoship order.
  • Customs fees, if applicable, will be applied to each Autoship order shipped to Canada. Shipments to Canada are duty free, so there are no duty fees.
  • Shipping cost will be applied based on the shipping method you selected on your initial Autoship order, e.g.: if you selected 2nd-day shipping on your original order, this shipping method will be used for all subsequent Autoship orders. Your actual shipping cost will be the current rate, for your shipping method.

Autoship Order Payment:

  • By placing an Autoship order, you authorize TeloVite.com to charge the credit card you provided for subsequent Autoship orders until you cancel your Autoship order. Unless modified by you, the credit card you used to set up the initial Autoship order will be charged for subsequent orders. Subsequent orders will be charged the day the order is placed and forwarded to the warehouse for processing.
  • If your credit card is declined at the time of Autoship order placement, your order will not be placed;
  • Credit Card and Debit Card payment will be the only valid payment types accepted for Autoship order payment. Store Credit, Gift Certificates, Checks, PayPal, and Bill Me Later will not be accepted.
  • The items in an Autoship subscription are based on a customer’s current customer class price. This means that item prices are not locked in.

Autoship Order Notifications:

  • An Autoship order confirmation email will be sent after each Autoship order is processed and shipped. Once an Autoship order is scheduled, no emails will be sent before subsequent Autoship order shipments are processed.
  • At the time of ordering, any backordered item(s) on your Autoship order will be indicated on your order confirmation.

Autoship Order Backordered Items:

  • Any backordered Autoship order item(s) will be shipped as soon as they become available.
  • A backordered item will not affect the Autoship order schedule for the backordered item. Subsequent Autoship orders of that item will continue to be shipped according to the schedule you specified when you set up your initial Autoship order. 30, 60, or 120 day intervals will run from the date you set up the initial Autoship order, not from the date that an item was last shipped.

Manufacture Container Size Changes on Autoship Orders

  • Sometimes a manufacturer will modify the container size (for example, a manufacturer could increase the quantity from 30 to 60 capsules). In this case, your Autoship order’s quantity and possibly ordered item(s) will be automatically adjusted to retain the original order quantity. This new adjustment will continue unless you choose to cancel them.

Product Formula Changes on Autoship Orders

TeloVite.com is committed to providing the best quality and innovation. Our team is continually monitoring our product’s effectiveness; updates to the formula are made in the name of quality and improvement for what we believe is in the best interest of our customer. This may result in the manufacturer adjusting its formula (for example, a manufacturer could change the percentage of a product’s active ingredient from 5% to 7%). Each formula change could be different and TeloVite.com will take the following actions depending on the percentage change of active ingredients:

  • For formula modifications, your order will be automatically updated by replacing the existing item with the new formula item. You will NOT be notified separately of this formula change before subsequent Autoship orders are processed and shipped. This new formula product will continue on subsequent Autoship orders unless you choose to remove this item from your Autoship order.

Cancellation of Autoship Orders:

  • You may cancel your Autoship subscription by calling Customer Service at 844-835-6848 (U.S.) or (516) 699-8419 (International). You may modify or cancel your Autoship order at any time before the subsequent order is processed.
  • Canceling an Autoship order will stop all future shipments of that order.
  • Canceling an Autoship item will stop all future shipments of that item.
  • To resume your Autoship order after you cancelled it, you will need to create a new Autoship order.

Changing of Your Autoship Order:

  • Modifying subsequent Autoship orders is easy. Simply call Customer Service at 844-835-6848 (U.S.) or (516) 699-8419 (International). One of our Customer Service agents will be happy to change your autoship for you. You may modify your Autoship order at any time before the subsequent order is processed.

Acceptance of Autoship Terms and Conditions:

  • By placing an Autoship order, whether online at TeloVite.com, by placing a telephone order through a TeloVite Customer Service Representative, facsimile, by mail, or otherwise, you are agreeing to be bound by these TeloVite.com Autoship Terms and Conditions, as well as TeloVite.com’s general Terms and Conditions.

TeloVite.com reserves the right to update or revise these Autoship Terms and Conditions at any time. If TeloVite.com makes material changes to these Autoship Terms and Conditions, we will provide you notice on the website for 30 days. If you do not accept these Terms and Conditions or any changes proposed by TeloVite.com, your only remedy is to cancel your Autoship order(s). TeloVite.com reserves the right to modify or terminate this program at any time without prior notice.